Shipping policy

Processing time

Our online store offers shipping within Australia with Australia Post eParcel.

Standard Delivery Time Frames

NSW   1-3 Business Days
VIC, ACT & QLD Metro   2-4 Business Days
QLD Regional   3-8 Business Days
SA (excluding remote areas)   3-7 Business Days
WA (excluding remote areas)   3-7 Business Days
TAS (excluding rural areas)   3-7 Business Days
NT (excluding rural areas)   3-10 Business Days

*Please allow 5-7 business days from purchasing your items, for your entire order to be dispatched and the shipping details confirmed by email.

INTERNATIONAL SHIPPING:

We offer shipping to the US, New Zealand & Asia

Details:

  • All international shipping will incur customs fees that are at the expense of the customer. We cannot assist with estimating these fees, as customs policies vary by country.
  • Your international shipping rate (freight only) will be calculated during the checkout process.
  • Please allow up to 21 business days for delivery - International orders will be shipped within 5-7 business days.
  • Delivery time excludes time in customs if applicable and may be subject to delay due to causes outside of UPL’s control.
  • Please get in contact with us at info@142woodenheart.com if you have any questions or queries.

 

CUSTOMS

International shipments may be subject to the imposition of customs or import duties once they reach their destination. You will be liable for all of these duties and it is your sole responsibility to pay the charges to release the goods from the shipment. We are legally required to declare the full value of the shipment and will provide an invoice to customs should they require it.

Please be aware that customers are responsible for payment of any local customs duties.

If customs duties are refused or unpaid these will be deducted from any future refund if applicable. We have no control over these charges as customs policies vary by country.

If you have any questions related to customs charges, we advise you to contact your local customs office.