Returns & Exchanges

RETURNS

If you don’t love your order (we are pretty sure you will!) we offer a 30-day return policy from the date you receive your order for change of mind returns.

All products and original packaging must be intact. Once your return has made it back to our workshop, we will assess the product condition and issue a refund to your original form of payment.

Unfortunately, we don’t offer prepaid returns labels for exchanges or change of mind. We recommend returning your order to us using a trackable service as we will not be responsible for any items lost or damaged during transit.  

At this stage we are unable to offer exchanges on your orders. We welcome you to return your items for a full refund after which you will be able to purchase an alternative item.

If you have any questions, please contact us at info@142woodenheart.com